FAQS

It may take up to 24 hours for the system to process your credit card and send you confirmation.

We provide beach towels for those homes/units that offer either a pool and/or spa.

We provide both drip coffee machines and pod machines in our homes/units. We supply a starter amount of coffee grounds and coffee pods.

We provide one hair dryer per bathroom.

For payments other than those at the time of booking, we can accept alternative credit cards payments with a valid ID, selfie-style photo of you holding your ID and proof the card provided has your name listed as a user, i.e. a photo of the credit card used showing your name and the last 4 digits.

Early check-ins/late check-outs are based on availability and may be subject to a fee. Fees vary on the length of time between requesting and your arrival/departure. Inquire with Paseo Homes to determine eligibility and cost.

We utilize a third-party vendor that may still be able to cover your reservation with a cancellation waiver. Please inquire in the “Travel Insurance” tab.

Yes, all our rental homes use door codes. Each guest is provided with their own, dedicated door code to use throughout their stay. Door codes activate at the time of check in and deactivate at the time of checkout.

Paseo Homes is proud to offer our certified concierge as part of your reservation. The services are free but the services inquired upon may come with an additional cost/fee.

Our certified concierge will be happy to connect you with our local golf pro who will then assist you with getting the best rates/packages on the best courses during your stay.

If you’re booking on an OTA (online travel agency) you will be provided the address once you’re outside of the free cancellation policy. When booking direct the address will be provided with your check-in instructions are emailed to you 48 hours prior to your arrival.

Once you have received confirmation from Paseo Homes that your cancelation and refund have been processed it can take between 7-10 business days to reflect on your financial statement.

Most of our homes can accommodate 4-6 vehicles in the driveways, depending on the size of the vehicle. We do not allow street parking.

Our condo/townhomes will come with a minimum of one parking space, usually covered but not guaranteed, and additional parking can be found within the complex/community.

We utilize a 100% paid at the time of booking method.

We pride ourselves on giving our in-house and soon-to-be guests our undivided attention. If you need to make contact with us regarding questions, concerns, or are interested in making plans in advance with our certified concierge please reach out to us directly via one of the options we offer on our “contact us” page.

Yes, we offer one pack n play per property. Please inquire about additional rentals with our certified concierge.

You will receive a rental agreement no less than three (3) days prior to check-in. You are required to sign/date and return this document in order to prevent disruption of your reservation.

We only process the rental amount of the reservation. You will need to reach out directly to the site booked upon to inquire about receiving a full refund of their service fees.

Each rental’s amenities vary and cannot be guaranteed at any given time. Please reach out to Paseo Homes for specific information regarding your rental and/or potential rental.

Your detailed check-in email will consist of the following:

· Address
· Check in/Checkout times
· Designated door code
· Parking information
· Wi-Fi information

Check in instructions will be emailed to the email address on file with the reservation 48 hours prior to your check in date/time.

Besides the check-in instructions email you may also find them within each home in a welcome letter/QR letter.

Please check our “Terms & Services” for a full list of our rental policies.

We provide a starter supply of the following and you will need to either plan with our certified concierge for grocery delivery or plan to purchase these throughout your stay. We will not replenish toiletries during your stay despite the length of your stay. · Toilet paper · Paper towels · Trash bags · Hand & dish soaps · Dishwashing pods · Laundry detergent & dryer sheets · Shampoo/Conditioner & body wash · Ground coffee, coffee pods, sugar & creamer

We do not have diving boards at any of our properties for safety reasons.

Yes, we provide private BBQ grills at all our homes and townhomes. Condo/Apartments may provide community BBQ grills and are subject to availability. Propane is provided for all properties that are equipped with a private BBQ grill.